We sat down with Grace, our Group Sales and Marketing Manager, to offer insight and advice for a successful career at Elite Pubs.
“Having got my first job in hospitality at the age of 18, I succeeded in a long career working for a large hotel chain, and then 3 years ago, I decided I wanted to gain more experience, specifically in events. I was very excited by the values that Elite Pubs held, as it was clear that their customer service levels were so high because the staff were so happy. It was clearly an independent company that just stood out to be ran so differently -customers seemed to be listened to and treated individually.
I started in 2018 as a Sales and Events Assistant. Having worked in this role for a year I was promoted to a Senior Sales and Events Coordinator. I loved planning and overseeing the Shackfests, and all of the new years’ eve parties, but my favourite event has to be Groovezoo at The Farm House. The execution and planning from the start, then witnessing the success unfold as we brought together the buzz of enjoyment from all clienteles was highly rewarding.
In 2020, just two years from when I first joined Elite Pubs, I was promoted to Group Sales and Marketing Manager. The best part of my role is training and mentoring my staff. It is very important to me that staff are given the tools to be successful and I think personal development should always be prioritised. You work with these people all the time, and a happy team is a great team.
My management focus has always been to work for a company I believe in. I like to show the team that I can be very hands on, setting the president for dedication and passion. My motto is, “if you’re not willing to do it yourself, then why should the team?” From a management perspective, the main quality I look for when spotting talent for progression is passion, as sometimes it can really outweigh experience or years of doing something. If you are passionate about the role, you can come in as a blank canvas and you can train with our staff and mould to what the business needs, so long as you are dedicated.
The best thing about our team here at Elite Pubs is that every individual is passionate, excited, and opinionated. Above all, they are dedicated, I have worked for different companies over 15 years with various teams and this is certainly the best I’ve seen. I see this team like a family, we respect and care for each-other, and still manage to keep that professionalism and commitment.
My advice to anybody seeking a career in marketing or events is to be open to the hours and dedication that hospitality requires. When you walk into the industry, you need to be really willing to learn, but once you have that knowledge and the drive, you are ready to kick-start your career. I do think it is useful to have experience working in hospitality, but it is not essential. When training with your team, you will get to know the pubs and how operations work by going out and experiencing the pubs first-hand!”
Grace Taylor, Group Sales & Marketing Manager