This Christmas, we’re making up for lost time! So whether you’re joining us for a festive meal, your office Christmas party, or on the big day itself, here are our most frequently asked questions for the most wonderful time of the year.
Do festive bookings require a deposit?
Yes, we require a £10 deposit per person to secure your festive booking. For Christmas day, we require a deposit of £40 per adult and £20 per child.
Deposits must be paid within 7 days of making your booking. Christmas Day bookings made after 1st November will require a deposit within 24 hours.
How do I pay my deposit?
Once you’ve made your booking, we’ll send a payment link to your email to pay online, or alternatively you may reference your booking and pay cash at the pub.
We also accept BACS payment, please email email@example.com.
Do I need to make a pre-order?
If your booking is for a group of 6 and above, we will require a pre-order for you and your guests.
When do I need to submit my pre-order?
Your final numbers and pre-order must be with us at least 7 days prior to your booking. We will provide name cards for all bookings over 6 guests, noting food choices.
If you’re dining with us on Christmas Day, pre-orders must be taken before Monday 13th December.
What should I do if somebody in my group has an allergy?
Please note any allergies during the booking process, along with the person’s name.
Can I change my pre-order if I change my mind?
You may change your pre-order up until 24 hours before your booking, after this you’ll be unable to make changes.
Can my party order from a mixture of the Festive Menu and Daily Menu?
Every member of your party must order from the same menu, however individuals can choose whether they dine on three-courses, or two-courses.
How long do I have my table for?
Christmas Day bookings are allocated for 2 hours, so we recommend prompt arrival.
For festive bookings, time allocations differ depending on the number of people in your party. You can check your allocated time slot on your booking confirmation.
What is the set-up of my festive booking?
Tables are set up with festive napkins, Christmas crackers, and place cards. You are welcome to bring extra decorations, we kindly ask for no confetti.
If your booking is in the Adventure Shacks, they will be kitted out with full festive decorations.
What happens if I arrive late to my booking?
Please let us know if you will be late to your booking. Delayed arrival to your booking may shorten your allocated time slot.
What is the dress code?
Smart casual. We kindly ask for no hats or working uniform.
I have a private booking with you, can I arrange to have my own music or performer?
We will have festive music playing throughout the venues and private function rooms, but due to the open space of our pubs, we cannot allow personal music or performances.
I need to cancel my booking, what happens now?
For bookings of 15 and above, any cancellations before the 24-hour notice will not be charged for the meals but the deposit will be transferred to another date. Bookings cancelled after 24-hour notice will be charged the full amount quoted for the date of the event.
No shows on the day will be charged the full price of the menu. We do not refund deposits at this stage.
If Christmas is cancelled due to Covid, will I get a refund?
You will be issued a full refund if Elite Pubs cancel your booking for any reason.
If you are unable to make your festive booking due to Covid-19 Track and Trace, please get in touch with the team at firstname.lastname@example.org.
Do I have to pay service charge?
There will be a discretionary service charge added to your bill on the day of your booking.
If you have anymore questions or queries about your visit to our pubs, please contact the team at email@example.com.